Choose the item you love, add it to your cart, and complete checkout. Once your order is placed, you will receive an email confirmation with all the details.

Yes. An order confirmation is sent automatically to your email the moment you complete checkout. It contains your order details, itemised pricing, and VAT breakdown — valid as a purchase receipt for personal or business use.

You'll receive an automatic confirmation email the moment checkout is complete. If it doesn't arrive within a few minutes, check your spam folder first — then contact us at hei@snoluv.com. We can confirm your order manually within one business day. We never lose an order silently.

If you need to update your order, contact us as quickly as possible at hei@snoluv.com.
If your order is still in the early stage of processing, we can help.
If it’s already being prepared for delivery, changes may no longer be possible.

“Unfulfilled” simply means your order is being prepared. As soon as it ships, the status will update and you’ll receive a tracking link.

Sometimes items may arrive separately if they require different preparation times.
This ensures faster delivery for you.

We currently ship throughout the EU.

In Estonia, Latvia and Lithuania, yes — on every order, with no minimum. Elsewhere in the EU, shipping is free on orders over €150; below that, rates depend on your zone and are shown at checkout. Every parcel is tracked, wherever it goes.

Typical timeframes: 3–8 business days

Delivery timing depends on the product and your location.

Delays can happen due to courier volume, weather, or local conditions.
If your parcel hasn’t updated for a few days, contact us — we’re here to help.

First, check your tracking link — sent by email when your order shipped. If your order is significantly delayed or tracking shows a problem, contact us at hei@snoluv.com with your order number, we won't leave you waiting without an answer.

You can return eligible items within 30 days of the original order date, as long as they are unused, undamaged, and with original labels. Some items are not returnable (for example: personalized items, underwear, and socks). If an item is non-returnable, we’ll note it clearly on the product page.

Return shipping has a cost equal to the standard shipping rate. Depending on the return reason, either:

• Customer-paid (common for change-of-mind/size), or
• Store-paid (often for wrong/damaged items).

Email hei@snoluv.com with:

• your order number
• the item(s) you want to return
  We’ll send the return steps and, where applicable, a return label to use.

After the return is received and approved, refunds are typically processed within 3–7 business days. (Your bank/payment provider may take additional time to post it.)

In general, shipping fees aren’t refunded unless the return is due to an error (e.g., wrong or faulty item). Return shipping costs follow the same logic.

Contact us within 48 hours with photos of:
• the item
• the packaging
• your order number

We will replace the item or issue a refund, depending on availability.

Often, no.
In many cases, we do not require damaged items to be sent back.
We’ll tell you exactly what to do once you contact us.

We accept:

• Visa and Mastercard
• PayPal, Revolut Pay
• Apple Pay and Google Pay

In addition, local bank payments are available at checkout:

• Estonia: pay directly through LHV, Swedbank or SEB
• Finland: pay directly through your own bank, including OP, Nordea, S-Pankki and Danske

In Estonia, Latvia and Lithuania you can also buy now and pay later: settle next month or split into three instalments. Provided by Inbank, for orders between €30 and €800.

Payments are processed by Montonio, a licensed payment institution supervised by the Estonian Financial Supervision Authority, and by Shopify Payments. Card payments are protected with 3D Secure and PCI DSS–compliant encryption. We never see or store your card details — they go directly to the payment provider.

Checkout on snoluv.com is powered by Shopify Payments — one of the most secure payment systems available, compliant with PCI-DSS Level 1 (the highest standard). Your card details are encrypted in transit and never stored on our servers. We accept Visa, Mastercard, Apple Pay, Google Pay, PayPal, and Revolut Pay — all processed through the same infrastructure used by hundreds of thousands of stores worldwide.

Yes. At checkout in Estonia, Latvia and Lithuania you can pay next month or split your purchase into three instalments, interest-free. The service is provided by Inbank through our payment partner, and applies to orders between €30 and €800. Elsewhere in the EU, card and bank payments are available; instalment options are not offered outside the Baltics.

All products are made in Europe by certified makers who follow high-quality manufacturing standards.

Many items include natural or recycled fibres such as:
• alpaca wool
• merino wool
• recycled leather
• industrial felt
• OEKO-TEX certified cotton

Material info is shown on every product page.

Yes. Everything we sell is covered by a two-year warranty, in line with EU consumer law: if a product turns out to be faulty or not as described, we repair it, replace it, or refund you.

Our pieces come from small European workshops that build for years of use, not seasons. If something fails sooner than it should — a seam, a zip, a strap — write to us at hei@snoluv.com with a photo, and we'll make it right.

Normal wear, and damage from use or washing against the care instructions, aren't covered — that's true of any warranty.

You can reach us anytime at hei@snoluv.com. We reply within 24 hours on business days.

Yes. You can book, short consultation where we help you pick the right product based on your needs and lifestyle.

Snøluv is a Nordic-Baltic digital atelier in Tallinn, run by Nørth Hūman OÜ. We carry a small line of accessories, clothing, kids' pieces and home goods from European brands we know by name, in Estonia, Latvia and Finland.

The materials tell you what we look for: full-grain leather, merino wool, linen, organic cotton certified to OEKO-TEX. Nearly everything is sewn and finished in the EU, and where a piece isn't, the product page says so plainly.

We're not a marketplace. The collection stays small on purpose: each piece earns its place, and we stand behind every one, two-year warranty, tracked delivery, and a person at hei@snoluv.com who answers. Nothing accidental. Nothing trend-driven.

Snøluv is a brand of Nørth Hūman OÜ, a private limited company registered in Estonia.

Registry code: 16865564

VAT ID: EE102922248

Tornimäe tn 5, 10145 Tallinn, Estonia, European Union

hei@snoluv.com · +372 5387 2814

We sell from Tallinn and ship from workshops and warehouses across the European Union.