Questions and Answers

Add a piece to the cart and complete checkout. An account is optional.

Yes. A confirmation email is sent as soon as checkout is complete. If it does not arrive, check your spam folder or write to hei@snoluv.com.

Write to hei@snoluv.com as soon as possible with your order number. Changes are usually possible before the order is dispatched; pieces made to order may already be in production.

It means the order is being prepared. The status changes when it ships, and you receive a tracking email.

Not always. Pieces come from different makers, so an order can arrive in more than one parcel, each with its own tracking link.

To every EU country except Cyprus. Deliveries to the United States are paused, and there is no shipping to the United Kingdom at the moment.

Free to Estonia, Latvia and Lithuania on every order, and free to the rest of the EU on orders from €150. Below that, shipping costs €9, €14 or €19 depending on the zone. The shipping page lists the countries in each zone.

Dispatch takes 1 to 3 business days and EU delivery 3 to 8 business days. Pieces made to order can take up to 3 to 4 weeks, as stated on the product page.

With the tracking link in your shipping email, or on the Orders page of your Snøluv account.

Check the tracking link first. If it has not moved for several days, write to hei@snoluv.com with your order number.

Most items can be returned within 14 days of delivery without giving a reason. Try them on as you would in a shop and return them with labels and original packaging. Full terms are in the returns policy.

Personalised items, and underwear and socks in sealed packaging once the seal has been opened.

The customer, for a change of mind or a size that does not fit. Snøluv pays when an item is damaged, defective or incorrect.

Email hei@snoluv.com with your order number. You receive instructions for the maker's warehouse, since pieces ship from different makers.

Once the item is received and checked, the refund goes to the original payment method. The standard delivery cost you paid is refunded too; if only part of an order is returned, delivery is refunded only when the rest would have shipped more cheaply.

Write within 48 hours with your order number, photos of the item and photos of the packaging. Snøluv arranges a replacement or a refund.

EU law gives a two year legal guarantee for defects present at delivery. Some makers add their own warranty, stated on the product page.

Visa and Mastercard, Apple Pay, Google Pay, Revolut Pay and PayPal where available. Prices are in euros.

Checkout runs on Shopify. Card details are handled by the payment provider and are not stored by Snøluv.

Yes. 10% off the first order is applied automatically at checkout; there is no code to enter.

No. Snøluv selects pieces from independent makers and names each one on the product page. The Snøluv story introduces the makers.

Most are made in Estonia, Latvia, Lithuania and Poland. Baby alpaca knitwear is designed in Estonia and knitted in Peru, and Moomin apparel by Nordicbuddies is made outside the EU. Each product page states the country.

It depends on the product: OEKO-TEX Standard 100, GOTS or EUROPEAN FLAX are named only on products that carry them.

Yes. Moomin apparel and accessories are officially licensed products by Nordicbuddies.

Baby alpaca contains no lanolin, which is what usually makes wool itch, and the fibre is finer than most sheep's wool.

Care instructions are on every product page. Linen Tales linen dresses, for example, are machine washed at 30 °C and line dried.

An online atelier founded in Tallinn, Estonia, in 2025, selling clothing, bags and home textiles from named independent makers. What Snøluv believes sets out its values.

Nørth Hūman OÜ, registry code 16865564, Tornimäe tn 5, 10145 Tallinn, Estonia.

English, Estonian, Finnish, Swedish, Lithuanian, Latvian and Danish.