Choose the item you love, add it to your cart, and complete checkout. Once your order is placed, you will receive an email confirmation with all the details.

Yes. An order confirmation is sent automatically to your email the moment you complete checkout. It contains your order details, itemised pricing, and VAT breakdown — valid as a purchase receipt for personal or business use.

You'll receive an automatic confirmation email the moment checkout is complete. If it doesn't arrive within a few minutes, check your spam folder first — then contact us at hei@snoluv.com. We can confirm your order manually within one business day. We never lose an order silently.

If you need to update your order, contact us as quickly as possible at hei@snoluv.com.
If your order is still in the early stage of processing, we can help.
If it’s already being prepared for delivery, changes may no longer be possible.

“Unfulfilled” simply means your order is being prepared. As soon as it ships, the status will update and you’ll receive a tracking link.

Sometimes items may arrive separately if they require different preparation times.
This ensures faster delivery for you.

We currently ship throughout the EU.

Typical timeframes: 3–8 business days

Delivery timing depends on the product and your location.

Delays can happen due to courier volume, weather, or local conditions.
If your parcel hasn’t updated for a few days, contact us — we’re here to help.

First, check your tracking link — sent by email when your order shipped. If your order is significantly delayed or tracking shows a problem, contact us at hei@snoluv.com with your order number, we won't leave you waiting without an answer.

You can return eligible items within 30 days of the original order date, as long as they are unused, undamaged, and with original labels. Some items are not returnable (for example: personalized items, underwear, and socks). If an item is non-returnable, we’ll note it clearly on the product page.

Return shipping has a cost equal to the standard shipping rate. Depending on the return reason, either:

• Customer-paid (common for change-of-mind/size), or
• Store-paid (often for wrong/damaged items).

Email hei@snoluv.com with:

• your order number
• the item(s) you want to return
  We’ll send the return steps and, where applicable, a return label to use.

After the return is received and approved, refunds are typically processed within 3–7 business days. (Your bank/payment provider may take additional time to post it.)

In general, shipping fees aren’t refunded unless the return is due to an error (e.g., wrong or faulty item). Return shipping costs follow the same logic.

Contact us within 48 hours with photos of:
• the item
• the packaging
• your order number

We will replace the item or issue a refund, depending on availability.

Often, no.
In many cases, we do not require damaged items to be sent back.
We’ll tell you exactly what to do once you contact us.

We accept:
• Visa
• Mastercard
• PayPal
• Revolut Pay
• Apple Pay
• Google Pay

All payments are secure and encrypted.

Checkout on snoluv.com is powered by Shopify Payments — one of the most secure payment systems available, compliant with PCI-DSS Level 1 (the highest standard). Your card details are encrypted in transit and never stored on our servers. We accept Visa, Mastercard, Apple Pay, Google Pay, PayPal, and Revolut Pay — all processed through the same infrastructure used by hundreds of thousands of stores worldwide.

All products are made in Europe by certified makers who follow high-quality manufacturing standards.

Many items include natural or recycled fibres such as:
• alpaca wool
• merino wool
• recycled leather
• industrial felt
• OEKO-TEX certified cotton

Material info is shown on every product page.

Some items include manufacturer warranties.
When applicable, warranty information is clearly listed on the product page.

Our product photography is accurate — we don't over-edit, use artificial lighting to hide texture, or photograph samples that differ from what's actually in stock.

You can reach us anytime at hei@snoluv.com. We reply within 24 hours on business days.

Yes. You can book, short consultation where we help you pick the right product based on your needs and lifestyle.

Snøluv is a Nordic-Baltic design atelier based in Tallinn, Estonia. We curate a considered edit of handcrafted accessories, wear, kids' pieces, and home goods — sourced exclusively from verified European makers who share our standards for material integrity, honest construction, and lasting design.

We're not a marketplace. We function more like a small atelier that edits carefully and stands behind every piece in the collection.Nothing accidental. Nothing trend-driven.

Snøluv Nordic Atelier is a brand of Nørth Hūman OÜ, registered in Estonia.

Company details:

Registry code: 16865564
VAT: EE102922248
Address: Tornimäe tn 5, Tallinn, Estonia